If you have any inquiry, please email us via [email protected] or Call us on 1300 369 333.
Yes, someone must be available to accept delivery as we require a signature as proof of receiving goods. We recommend having an additional person at the delivery address to assist with the placement of your items inside of your house. Furthermore, our carriers provide a door-to-door service, which does not include carrying the items inside. Where there is nobody to receive the goods a re-delivery fee will be charged.
We are unable to deliver to a PO Box as we need ID and a copy of the online receipt when delivery is made.
If the delivery charge comes up $0.00 please email us or call us 1300 369 333 and let us know which unit you are interested in and your delivery details. We will promptly get back with an exact delivery price. You can be assured that no personal details will be required for delivery fees to be calculated.
After purchasing your desired product or products enters your postcode in the ‘Postcode’ field, press Update Postcode and it will automatically calculate the delivery charge for you.
When your item is dispatched, you will receive a confirmation email with your Tracking number. You can track and trace the item with the Consignment number you will be given.
The website uses SSL Encryption and has the Rapid Secured Seal. All payments made on the website are processed by the FirstData Australia which is highly reliable and secure.
The Order Confirmation email that you receive when you make an order is a valid Australian Tax Invoice. If you have lost your invoice we will be happy to email you a new one. Simply email our team on [email protected] with your request.
Yes, you can. Please send your order by email to [email protected] together with your bank cheque, a copy of your email and send to PO Box 181 CONCORD WEST NSW 2138. Please allow 10-14 days for your cheque to be received, processed and for goods to be dispatched.
On the checkout page please select payment method Direct debit. Once you have completed your order a Tax Invoice will be Automatically be sent to your email which will contain our Banking Details. Please make the direct deposit and use your Tax invoice number as a reference.