FAQ’s

  1. If there is no display on the air conditioning remote control, then check the batteries.
  2. To remove the batteries slide the remote panel down to reveal the other buttons, when it stops give it an extra tug to slide the panel off completely.
  3. The battery compartment should now be exposed.
  4. If replacing the batteries does not fix the issue, then make a note of the model number (ARC) on the back of the remote and contact Leumeah Air Conditioning for a replacement.
  5. Alternatively, there are some remotes that can be purchased from our website – visit our store.
  6. If the remote has a display but it is not controlling the air conditioner, there maybe an issue with one of the boards inside the air conditioner.
  7. To test this, try resetting the system from the main power source, switch off the power to the air conditioner and leave off for 20 to 30 minutes.
  8. When you switch the system back on, leave it for 15 mins to reboot itself.
  9. If in summer, set the temperature to 16 degrees Celsius.
  10. Ensure that the air conditioner is set to cooling mode (The snowflake symbol).
  11. Now try to turn the air conditioner on and wait about 5 minutes for the air to flow out of the indoor unit.
  12. If you continue to have issues you will need a technician to assess.
  13. If in winter, set the temperature to 30 degrees Celsius.
  14. Ensure that the air conditioner is set to heating mode (The fire symbol).
  15. Now try to turn the air conditioner on and wait about 5 minutes for the air to flow out of the indoor unit.
  16. If you continue to have issues you will need a technician to assess.
  17. Please call Leumeah Air Conditioning for a diagnosis service.

Ducted System Indoor Units

  1. If your air conditioner's indoor unit is in the roof there will be a safety tray installed below the unit or built-in to catch any condensate that overflows, this will then drain to a drainage pipe
  2. The condensate drainage pipe will usually come out of the side of your house into the gutter or may be run to an internal water pipe system.
  3. If you see water leaking, either from the air conditioning indoor unit or through the gyprock ceiling, switch OFF your air conditioning system immediately and contact Leumeah Air Conditioning.

Ducted System Outdoor Units

  1. The condensate drain on the outdoor unit works when the system is in heating mode, usually during the winter months.
  2. A drain kit may have been installed at installation, but is not normally the case as it is usually unnecessary.
  3. If the air conditioner's outdoor unit is located on a balcony or high traffic area, it maybe possible to install a drain kit for you.
  4. Water can also come from your outdoor unit if it’s iced up.
  5. This can mean that that there is a problem with the system… generally a refrigerant gas issue.
  6. If the ambient temperature near and around the air conditioner is close to zero degrees Celsius, there should be a minor build-up of ice on the coil's fins.
  7. Usually the air conditioner's defrost control will engage and the defrost cycle will begin.
  8. In this case, your air conditioner is operating as per normal.
  9. If however, the amount of ice build-up is like a solid block of ice, then there may be an issue.
  10. Please call Leumeah Air Conditioning for a diagnosis service.

Split System Outdoor Units

  1. The condensate drain on the outdoor unit works when the system is in heating mode, usually during the winter months.
  2. A drain kit may have been installed at installation, but is not normally the case as it is usually unnecessary.
  3. If the air conditioner's outdoor unit is located on a balcony or high traffic area, it maybe possible to install a drain kit for you.
  4. Water can also come from your outdoor unit if it’s iced up.
  5. This can mean that that there is a problem with the system… generally a refrigerant gas issue.
  6. If the ambient temperature near and around the air conditioner is close to zero degrees Celsius, there should be a minor build-up of ice on the coil's fins.
  7. Usually the air conditioner's defrost control will engage and the defrost cycle will begin.
  8. In this case, your air conditioner is operating as per normal.
  9. If however, the amount of ice build-up is like a solid block of ice, then there may be an issue. Please call Leumeah Air Conditioning for a diagnosis service.

Split System Indoor Units

  1. Indoor dirt, dust and debris can build up inside the air conditioner; When these contaminants get mixed with humidity then the condensate drain can get blocked.
  2. Regular servicing should keep air conditioning drain clear.
  3. Air Conditioning condensate drains can be run into the downpipes of the house.
  4. If the downpipe gets blocked with leaves and debris, water can back up into your air conditioner's condensate drain.
  5. If water is coming from your indoor unit switch OFF the air conditioner immediately and contact Leumeah Air Conditioning.
  1. Ducted systems can be designed with zones so that only certain parts of the house are air conditioned at any one time.
  2. Check that the zone switches are operational.
  3. If your home has 2 zones, turn one zone switch to off and the other to on. Check if air is coming out of the area that is “ON”
  4. Repeat the process by swapping the zones that would be on and off. Check if air is coming out of the other area that is “ON”
  5. Do not turn both zones “OFF”. This could cause damage to your air conditioning system.
  6. If your home has more than 3 zones, then run the above tests by leaving one zone “ON” and turning the others “OFF”. Repeat the process until every zone has been turned on and off at least once.
  7. If you find that the air flow is not satisfactory and are still having problems, please contact Leumeah Air Conditioning for a diagnosis service.
  1. Turn your air conditioner off at the mains switch or isolator.
  2. Leave the air conditioner off for at least 20 minutes and then switch back on.
  3. Check if the operation lights have stopped flashing.
  4. See if the unit will turn on and begin the air conditioning cycle.
  5. Run the air conditioner for about 20 minutes and check that no error codes occur on the wall controller.
  6. If in summer, check that cooled air conditioned air is coming out of the vents.
  7. If in winter, check that warm air conditioned air is coming out of the vents.
  8. If the problem still occurs, please contact Leumeah Air Conditioning for a diagnosis service.

Frequently Asked Questions for Products

If you have any inquiry, please email us via sales@leumeahair.com.au or Call us on 1300 369 333.
Yes, someone must be available to accept delivery as we require a signature as proof of receiving goods. We recommend having an additional person at the delivery address to assist with the placement of your items inside of your house. Furthermore, our carriers provide a door-to-door service, which does not include carrying the items inside. Where there is nobody to receive the goods a re-delivery fee will be charged.
We are unable to deliver to a PO Box as we need ID and a copy of the online receipt when delivery is made.
If the delivery charge comes up $0.00 please email us or call us 1300 369 333 and let us know which unit you are interested in and your delivery details. We will promptly get back with an exact delivery price. You can be assured that no personal details will be required for delivery fees to be calculated.
After purchasing your desired product or products enters your postcode in the ‘Postcode’ field, press Update Postcode and it will automatically calculate the delivery charge for you.
When your item is dispatched, you will receive a confirmation email with your Tracking number. You can track and trace the item with the Consignment number you will be given.
The www.leumeahair.com.au website uses SSL Encryption and has the Rapid Secured Seal. All payments made on the www.leumeahair.com.au website are processed by the FirstData Australia which is highly reliable and secure.
The Order Confirmation email that you receive when you make an order is a valid Australian Tax Invoice. If you have lost your invoice we will be happy to email you a new one. Simply email our team on sales@leumeahair.com.au with your request.
Yes, you can. Please send your order by email to sales@leumeahair.com.au together with your bank cheque, a copy of your email and send to PO Box 181 CONCORD WEST NSW 2138. Please allow 10-14 days for your cheque to be received, processed and for goods to be dispatched.
On the checkout page please select payment method Direct debit. Once you have completed your order a Tax Invoice will be Automatically be sent to your email which will contain our Banking Details. Please make the direct deposit and use your Tax invoice number as a reference.
We thank you for paying via Direct Deposit, Visa, Mastercard.
Leumeah Air Conditioning can help guide you if a warranty issue arises. Firstly the client needs to contact the manufacturer via warranty department. The contact number for each manufacturer will be on the warranty form which came with the system purchased. When placing a warranty claim you will need to provide proof of purchase (your tax invoice).
All systems sold by Leumeah Air Conditioning have a 5 years manufacturer’s warranty. For more details refer to each Manufacturer’s warranty guidelines.
  • For commercial air conditioning systems please refer to terms of Manufacturer for warranty period.
Important Information to Maintain Your Warranty! Keep a copy of your invoice Ensure your air conditioning installer is qualified and holds a current refrigeration handling license. For checking if the technician is fully licensed, you can log on to Arctick Council Website at https://www.lookforthetick.com.au/licence-check for details. Ensure operation is as per manufacturer’s instructions. Ensure the air inlet and outlet of the outdoor unit is kept clear of obstructions. Replace exhausted batteries in remote control. If your system fails, contact the manufacturer without delay.
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