FAQs

Frequently Asked Questions

  1. Ducted systems can be designed with zones so that only certain parts of the house are air conditioned at any one time.
  2. Check that the zone switches are operational.
  3. If your home has 2 zones, turn one zone switch to off and the other to on. Check if air is coming out of the area that is “ON”
  4. Repeat the process by swapping the zones that would be on and off. Check if air is coming out of the other area that is “ON”
  5. Do not turn both zones “OFF”. This could cause damage to your air conditioning system.
  6. If your home has more than 3 zones, then run the above tests by leaving one zone “ON” and turning the others “OFF”. Repeat the process until every zone has been turned on and off at least once.
  7. If you find that the air flow is not satisfactory and are still having problems, please contact Leumeah Air Conditioning for a diagnosis service.
When your item is dispatched, you will receive a confirmation email with your Tracking number. You can track and trace the item with the Consignment number you will be given.
Yes, you can. Please send your order by email to [email protected] together with your bank cheque, a copy of your email and send to PO Box 181 CONCORD WEST NSW 2138. Please allow 10-14 days for your cheque to be received, processed and for goods to be dispatched.
We are unable to deliver to a PO Box as we need ID and a copy of the online receipt when delivery is made.

Leumeah Air is still operating and our customer support team is available during business hours to provide support and answer your queries.

We’re doing everything we can to continue providing the highest customer support and standards throughout the COVID-19 crisis.

What We’re Doing to Protect Our Customers and Employees

We’ve implemented a COVID-19 Policy to protect our customers and employees.

The policy includes:

  • Limiting interactions within the team
  • Working from home whenever possible
  • Minimising visits to the office
  • Self-isolating during out of work hours

The Leumeah Air service team is still in the field providing trusted air conditioning maintenance services and we’ve implemented a rigid safety policy to minimise risk.

The safety policy includes:

  • All vehicles are supplied with hand sanitiser, gloves and masks
  • Self-sanitising before approaching a customer’s premises
  • Practicing practical social-distancing with our customers
  • Being Covid aware when at a customer’s home or other public spaces
  • Keeping time indoors to a minimum, working as efficiently as possible
  • Sanitising after the completion of works, prior to attending the next job

All team members are kept up-to-date on Coronavirus symptoms and will take sick leave if feeling unwell or if they have knowingly had contact with someone infected with COVID-19 in the past 14 days.

At our Work Health and Safety meetings (WHS) are go over recent Covid news and ensure that everybody is up-to-date with the current medical and government guidelines.

What You Can Do to Help Protect Our Team

To protect the health of our team and enable Leumeah Air to continue providing the service and support our customers depend on, please practice hand-hygiene recommendations and observe social-distancing guidelines with our employees.

Also, prior to the visit, please inform us if you:

  • Are feeling unwell
  • Are showing any of the symptoms associated with COVID-19
  • Have recently been abroad
  • Have knowingly had contact with anyone infected with COVID-19.

The Leumeah Air team is here for our valued customers throughout these uncertain times, and while things are changing daily, we’ll do our best to keep you updated on our servicing capabilities.

Email us at [email protected]  or call 1300 369 333 for further information.

Yes, We're Open! Leumeah Air is still operating and our customer support team is available during business hours to provide support and answer your queries. We’re doing everything we can to continue providing the highest customer support and standards throughout the COVID-19 crisis. Click here to view our COVID-19 policy
Yes, someone must be available to accept delivery as we require a signature as proof of receiving goods. We recommend having an additional person at the delivery address to assist with the placement of your items inside of your house. Furthermore, our carriers provide a door-to-door service, which does not include carrying the items inside. Where there is nobody to receive the goods a re-delivery fee will be charged.
Subscribe to our newsletter, we will include our latest product range and models released and any promotions might interest yourself or simply log on to www.leumeahair.com.au/products
After purchasing your desired product or products enters your postcode in the ‘Postcode’ field, press Update Postcode and it will automatically calculate the delivery charge for you.
On the checkout page please select payment method Direct debit. Once you have completed your order a Tax Invoice will be Automatically be sent to your email which will contain our Banking Details. Please make the direct deposit and use your Tax invoice number as a reference.
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